TheaBean

Shipping

We aim to ship all orders within 3-5 business days after payment is received and approved. Actual transit times will vary based on order location and the carrier used for the shipment. Expedited and international shipping options are available at an additional cost.

We do not ship to PO boxes except for U.S military addresses. Residential delivery is required for all orders. It is the customer's responsibility to provide a valid, physical shipping address including apartment/unit number if applicable.

Addapt LLC is not liable for any delays due to carrier errors such as incorrect address at fault, customs delays, or other shipping issues outside of our control once the package is tendered to the carrier. For updates on order status, please contact our support team.

We do not currently ship internationally.

Returns

We accept returns or exchanges within 14 days of receipt of an item(s). To qualify for our returns policy, item(s) must be unused, unopened, and in their original packaging. Any item(s) that cannot be re-sold due to defects, damage, stains, etc., are not eligible for refund or exchange. We reserve the right to refuse a return if these conditions are not met. Return shipping costs are the customer's responsibility. If an order was shipped incorrectly due to our error, we will cover return shipping costs.

Upon receipt of the return and our inspection confirming the item(s) can be re-sold, we will issue a refund to your original payment method. Refunds are issued within seven business days of us receiving the return. If you opt to exchange an item for something else, we will send the replacement item once we receive and process the return. Requests for cancellation or refund due to buyer's remorse or change of mind will not be considered. All sales are final.

Contact our support team with any questions or visit our website for up-to-date details on our shipping and returns policies. We aim to provide excellent customer service on all orders.